It would seem, what could be easier than processing your incoming calls? No wonder it is called "warm" or "hot", because the client is already interested in your proposal, you just need to stimulate him a little in order to achieve a result. But the market and customer needs are changing every day. To maximize the conversion from an incoming call, encourage your managers to smile during calls. Yes, the caller does not see the operator's radiant smile, but the intonation of the employee's voice changes naturally, becomes more benevolent. A positive attitude is transmitted over the telephone, and the client is easier to win over. This means that the likelihood of conversion increases. What tips can you offer?